Graduate Vacancies in an Internet Service Provider Company in Lagos

Lorache Group – Our client, an Internet Service Provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the positions below:

Job Title: Channel Support (Voice) – Executive
Location: Lagos
Function / Domain: Customer Service / Customer Interaction Group
Reporting To: Supervisor – Call Centre
Major Deliverables
  • Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
  • Ensure that calls are answered within defined threshold of 20 seconds
  • Handle customer complaints, requests and queries shared by Channel Partners via inbound calls
  • Emphasis on First Level Trouble shooting and concern redressal
  • Maintain two way communication medium to ensure redressal provided is also shared with Channel
  • Maintain and build lasting customer relationships by ensuring concerns attended are resolved
  • Ensure relevant communications, records and data are updated and recorded
  • Identify and escalate situations requiring urgent attention to appropriate department
  • Prepare daily activity reports and share with TL / Supervisor and HOD
Requirements/Qualification
  • Graduate /Post graduate qualification
Desired Experience:
  • 1 to 3 years
Essential Attributes:
  • Computer Knowledge,
  • Internet and Tech savvy,
  • Customer query resolving skills,
  • Sales Acumen,
  • Customer Focus,
  • Excel Knowledge is a Must,
  • Languages – Hausa, Yoruba, Igbo and English
Desired Attributes:
  • Relevant Industry Experience Prefe


Comments

Post a Comment

Popular posts from this blog

VACANCY-United Nations Opens Application Portal For Job Openings 2018/2019(Graduates and Non-Graduates)

Image
After enjoy the v!del check below VACANCY  VACANCY-United Nations Opens Application Portal For Job Openings 2018/2019(Graduates and Non-Graduates) About The United Nations UN is an international organization founded in 1945 and committed to maintaining international peace and security; developing friendly relations among nations; promoting social progress, better living standards and human rights. Career support From the moment you join the United Nations’ dynamic team of staff members, you can be certain of one thing – our support system will ensure that you are not left alone to figure out your career. The development of every staff member is very important to us – helping you to grow helps us to become better at what we do. We are therefore committed to providing all the available tools to respond to your needs. Pay and benefits The United Nations offers you an attractive remuneration package with competitive pay and benefits. The level of pay for staff in the Professional and highe
Read more

How Femi Fani-Kayode Used Apostle Suleman To Cover Up Wife Abuse By Claiming Buhari Planned To Assassinate His Wife

Image
It has emerged that the three-year-old marriage between former Aviation Minister, Femi Fani-Kayode, and Precious Chikwendu has hit the rocks and threatening to explode in dramatic fashion, SaharaReporters has learned. But to cover up the atrocious abuse of his current wife,  Mr. Fani-Kayode, who had had a hat-trick of marriages before meeting Precious, with whom he has a son has accused implicitly accused the federal government of planning to assassinate his wife, this was contained in the fake prophesy given by controversial priest, Apostle Suleman for 2018. in reality, unknown ro many Fani-Kayode had accused his wife of infidelity. The woman, disclosed family sources, is said to be pregnant with a set of triplets.     However, the husband is said to be denying responsibility. The former minister, in a text message to members of his family and friends to him and his wife, said he was "reliably informed that the children Precious is carrying are not mine".            The
Read more

List of Countries Offering Visa Lottery – Full List

The visa lottery was established by the Immigration Act of 1990 in an attempt to bring individuals to the U.S. from countries that had been sending few immigrants to the United States in the past. Currently, approximately 50,000 foreign nationals per year are awarded visas based on pure luck to come and live permanently in the United States under the visa lottery program. There are not many countries that offer Visa lottery but here are list of the few countries that do; USA Denmark Australia Switzerland Canada Holland Sweden United Kingdom San Marino United Arab Netherlands Ireland Iceland In order to apply for DV Entry Form (E-DV) one of the requirements is to be born in the country eligible for this lottery. The list below shows the countries whose natives are eligible for DV-2019, grouped by geographic region. Dependent areas overseas are included within the region of the governing country. The countries whose natives are not eligible for the DV program were identified by natives
Read more