Graduate Vacancies in an Internet Service Provider Company in Lagos
Lorache Group – Our client, an Internet Service Provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the positions below: Job Title: Channel Support (Voice) – Executive Location : Lagos Function / Domain: Customer Service / Customer Interaction Group Reporting To: Supervisor – Call Centre Major Deliverables Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns Ensure that calls are answered within defined threshold of 20 seconds Handle customer complaints, requests and queries shared by Channel Partners via inbound calls Emphasis on First Level Trouble shooting and concern redressal Maintain two way communication medium to ensure redressal provided is also shared with Channel Maintain and build lasting customer relationships by ensuring concerns attended are resolved Ensure relevant communications, records and data are updated and recorded Identify and escalate situations requiring urg